Our solutions for automobile manufacturers and their authorised dealers
Mondial Assistance provides your customers with vehicle assistance services throughout the whole period of their car warranties, both in Russia and abroad.
Our privileged service plans include such services as relief vehicle, organizing trip continuation, organizing accommodation at hotel for the period of repair works.
We contribute to building your long-term relationships with clients and promote your company’s brand.
Road side assistance
In the event of an unforeseen breakdown, Mondial Assistance organizes on-site repair. In case of vehicle immobilization, we organize its towing to the nearest repair station.
Additional services
Additional services are provided to driver and passengers of immobilized car. Those are:
• taxi transportation,
• relief vehicle,
• trip continuation,
• hotel accommodation.
All your client needs to do is to call our round the clock alarm-centre and report on the incident. Mondial Assistance operator will do everything so that your client gets help as soon as possible.
Customer relations and quality management
We provide our clients with comprehensive reports (detailed vehicle breakdown statistics and analytics) in a desired format, which is an effective means of CRM and quality control. Besides that we develop solutions on call-centres set up, including hotlines and telemarketing.
